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IBM Signs Technology Infrastructure and Services Agreements Across Asia Pacific Friday October 17, 2008 12:00 pm ET
Accelerates in Growth Markets: Deals Inked in China, India, Korea, the Philippines and Vietnam
ARMONK, NY--(MARKET WIRE)--Oct 17, 2008 -- IBM (NYSE: IBM - News) today announced new client
agreements in growth markets across the Asia Pacific region,
reflecting
IBM's strategic focus on delivering technology and services
to help
businesses in growth markets solve complex business problems,
as well as
tough industry and societal issues.
To tap market opportunities in high potential markets worldwide,
IBM has
formed a "Growth Markets" organization based in Shanghai
with regional
headquarters in Dubai and Sao Paulo. It covers about 50
countries across
Asia, Africa, Eastern Europe and Latin America. Today's announcements by IBM include:
- Bharti Platinum, India's largest private telecom services
provider,
signed a strategic outsourcing agreement in September to
further enhance
its customer service experience for its top-end Platinum
customers. The
six-year contract for outsourcing of its contact services
to IBM's Managed
Business Process Services (MBPS) unit will involve augmentation
of Bharti
Airtel's sales, customer service, and back office capabilities.
IBM Daksh
Business Process Services, a wholly-owned subsidiary of
IBM, also will
provide a suite of services covering both voice and such
back office
operations as customer service, collections, customer retention
and other
relevant customer services for Bharti Airtel's Platinum
customers from its
centers.
- Kookmin Bank, Korea's largest financial services institution,
awarded a
contract to IBM in September to implement its Next Generation
Banking
System (NGBS). To be completed in 2010, this bank-wide NGBS
project will
consolidate all of the company's different business units
around the world,
providing a highly flexible platform to transform Kookmin
Bank into a
leading global bank. This implementation agreement includes
20 projects in
such areas of Application Integration, Application Management
Service and
System Integration.
- Philippine National Bank (PNB), a government-owned banking
institution,
signed a three-year contract renewal in September. As part
of the
agreement, IBM will provide remote and onsite help desk
and IT equipment
support services for PNB's hardware. This project ultimately
will help
achieve excellence in IT operations by creating a stable,
dynamic, flexible
and efficient IT environment for PNB.
- Tianjin Economic Technological Development Area (TEDA)
Administrative
Commission, China, awarded an e-Learning contract to IBM
in August. This
three-year project will see IBM training 3,000 selected
graduates from six
universities in Tianjin City to become IT service professionals
for
mainframe and Java-based systems. Such training will enable
the TEDA ePark
to tap into a pool of talent to provide outsourcing services
in areas such
as software development, financial back office services,
financial
outsourcing, administration and human resources. Using the
Saba e-Learning
Management System, virtual classroom training will be provided
via the
Internet.
- In September, Vietnam Technology and Telecommunications
Joint Stock
Company (VNTT) signed a contract with IBM to build a cloud
computing
environment using IBM software, services and hardware. IBM
will build a
cloud computing center using IBM System x, BladeCenter and
System Storage
managed by IBM Blue Cloud technologies. In addition to data
center
services, VNTT will provide its customers with cloud-based
collaboration
services such as email on Lotus Domino, intranet service
on WebSphere
Portal Express and company server on Lotus Foundations,
managed by Tivoli
software. VNTT's clients will be able to take advantage
of a more flexible,
cost effective infrastructure, but still access computing
resources and
services at any time -- just as they use other shared services.
As announced, in the third quarter of 2008, IBM's revenue
was up six
percent year over year in Asia Pacific and up thirteen percent
in growth
markets. About IBM For more information, visit www.ibm.com. Contact: Media Contacts:
Harriet Ip
IBM Media Relations
+65 64181521
harrieti@sg.ibm.com
Pilar Martin
IBM Media Relations
+61 2 9397 8671
pilarm@au1.ibm.com
Jenna Gable
IBM Media Relations
(917) 472-3512
gablej@us.ibm.com
Source:
IBM
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