ALEXANDRIA, VA--(MARKET WIRE)--Oct 7, 2008 -- VIPdesk and Interval International will be teaming up to co-present an educational session titled "Utilizing Home-Based Customer Service Agents to Increase Client Satisfaction" on Wednesday, October 8, 2008 at the ICCM Canada Conference and Exhibition. This educational session will be presented by Denise Ehrich, Executive Director of Consumer Marketing with Interval International and Tim Gordon, Senior Vice President of Service Delivery with VIPdesk.

"Utilizing Home-Based Customer Service Agents to Increase Customer Satisfaction" will review background information on home-based customer service including how and why it is becoming a viable alternative to a "brick-and-mortar" call center; when and why to utilize home-based customer service agents vs. a centrally-based call center; challenges and solutions involved with hiring, training, and managing a home-based workforce; and how Interval International has increased its customer loyalty and retention through utilization of a home-based customer service organization by working with VIPdesk.

"VIPdesk has been such an invaluable resource insofar as providing customer support to Interval International's members that we are very excited to share what we have learned about the home-based customer service model with all ICCM Canada attendees," said Ehrich.

"VIPdesk and Interval International work together so well, and have been pioneers in both the service and utilization of the home-based customer service model, it is a no-brainer that we team up to present an educational session addressing the home-based customer service model," said Gordon.

"Utilizing Home-Based Customer Service Agents to Increase Customer Satisfaction" will be presented on Wednesday October 8 from 10:10-11:00 a.m. at ICCM Canada. The conference will be held at the Metro Toronto Convention Centre in Toronto, Ontario. For more information, or to register for this conference, go to www.iccmcanada.com.

The ICCM Canada Conference & Exposition is the annual event for business leaders to network and share insights to make their organizations more effective, and for contact centre professionals to discuss the latest issues with people who share the same concerns, interests and ambitions. ICCM Canada offers educational content and networking experiences to help professionals fine-tune their skills, assess new technologies, explore strategies to improve performance and maximize customer value, and build a professional network they can rely on for guidance and support.

About Interval International

Interval International operates membership programs for vacation owners and provides value-added services to its developer clients worldwide. Based in Miami, Florida, the company has been a pioneer and innovator in serving the vacation ownership market for more than 30 years. Today, Interval has a network of over 2,400 resorts in more than 75 countries and offers its clients and nearly 2 million member families high-quality products and programs through 27 offices in 17 countries. Interval is an operating segment of Interval Leisure Group, Inc., a leading global provider of membership and leisure services to consumers and business-to-business customers in the vacation industry. For more information, visit www.iilg.com

About VIPdesk

VIPdesk is the pioneer of premium home-based call centers and Concierge Services. We offer virtual customer care services to global brand leaders in industries including financial services, travel, retail and automotive services. We serve more than 70 blue-chip clients with over 10 million customers and are continually recognized as a progressive industry leader as evidenced through numerous awards, including the Inc. 500, Inc. 5000, NCBEA Business Ethics Award, Stevie Awards for Women in Business and Smart CEO Future 50. For more information, visit www.vipdesk.com

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     VIPdesk
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