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Metro One Expands Beaverton Headquarters Contact Center Strengthens Contact Center Management to Support Growing Business BEAVERTON, OR--(MARKET WIRE)--Sep 17, 2008 -- Metro One Telecommunications (INFO - News)
has completed its second expansion of a contact center within
its company
headquarters and added two long-time contact center business
leaders, a
result of growth in its revitalized business model. The Beaverton-based telecommunications services company has expanded a contact center at its headquarters from 40 seats to 260 seats, where it manages inbound and outbound sales, customer service and technical support contacts on an outsource basis for a variety of businesses and municipalities. In addition to the physical expansion, Metro One's staff has grown to nearly 150, compared to 85 in March when the Company announced its reorganization plans. Employment growth is primarily hourly staff who support the company's contact services clientele. "We are seeing positive early signs of revenue growth after dramatically changing our business model earlier this year," said James Hensel, the company's CEO. "As a result, we have reconfigured our headquarters facility to accommodate more contact center staff." The Company also announced that it has hired two long-time contact center professionals to build its growing contact services business. Candy King brings 25 years of experience in contact center sales and national accounts management. Her experience includes 12 years with West Telemarketing Corporation where she managed national accounts across multiple industries. In addition to domestic contact centers, she has established operations in the Philippines, India, China and elsewhere. Ed Beber brings 20 years of experience in business process outsourcing and contact centers. Beber previously was Vice President of Business Development for SourceOne. He has held sales, marketing and business development roles with West Corporation, Artios, Berkshire Hathaway, SITEL Corporation and First Data Corporation. About Metro One Telecommunications Based in Beaverton, Ore., a Portland suburb, Metro One is an information services provider, offering inbound and outbound contact services, data and analytics, and related services. In the past two years, the company has processed more than 300 million data transactions. More information is at www.metro1.com Contact: Media Contact:
Ron Arp
360.601.2991
Email Contact
Source: Metro One Telecommunications, Inc.
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