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High Growth Reported for the European Merchant Acquiring and Transaction Processing LONDON, UNITED KINGDOM--(MARKET WIRE)--Sep 2, 2008 -- Reportlinker.com announces that a new market research report
related to the Financial services industry is available
in its catalogue. European Merchant Acquiring and Transaction Processing http://www.reportlinker.com/p092386/European-Merchant-Acquiring-and-Transaction-Processing.html Introduction European Merchant Acquiring and Transaction Processing provides valuable insight into each of these complex topics. In-depth analysis of the processing value chain and the impact of SEPA and interchange regulation are followed by the results of Datamonitor's survey of European merchants, which highlights the key acceptance and acquiring trends across the region. Scope - In-depth coverage of acquiring and processing in Belgium, France, Germany, Italy, Netherlands, Spain, Turkey, and the UK - Discusses the key trends in European processing, as well as the impact of SEPA and interchange regulation on the future landscape - Output from Datamonitor's European Merchant Survey highlights the key trends in payment acceptance and acquiring, including acquirer market shares - Examines merchant views on their acquirer, as well as how to encourage card payments, at the market and regional level Highlights Payment cards are the second most accepted payment form across the region, after cash. In terms of increasing card payments, merchants suggest that discounts on card payments and improved card loyalty programs are key. The region has witnessed a breakdown of the traditional processing model, with interbank processors giving way to third party processors. Acquirers across the region are outsourcing functions such as data processing, customer service, terminal maintenance and fraud operation Processing is a scale activity. Low margins have contributed to a consolidation of the processing market across the region. The biggest mergers and acquisitions have been between Interpay and Equens (the Netherlands), GZS and First Data (Germany), and SIA and SSB (Italy). Reasons to Purchase - Understand how the payment card market is evolving in your market, giving valuable insight and competitive edge - Discover the likely outcome of SEPA implementation and a possible reduced level of domestic interchange on the payment industry - Learn how to encourage more card payments in your market Overview 1 Catalyst 1 Summary 1 Executive Summary 2 Merchant acquiring and transaction processing within Europe - key findings 3 Belgium - key findings 3 France - key findings 4 Germany - key findings 4 Italy - key findings 5 The Netherlands - key findings 5 Spain - key findings 6 Turkey - key findings 6 UK - key findings 7 Table of Contents 8 Table of figures 9 Table of tables 10 Introduction to Merchant Acquiring and Transaction Processing 11 The term 'processing' refers to a variety of activities in the payment process 11 The payment process can involve a sizeable chain of participants 11 The cardholder 11 The issuer 11 The merchant 11 The acquirer 11 The transaction processor 11 The scheme 11 The payment service provider 12 The term 'processing' refers to a variety of activities carried out by third parties 12 The merchant acquisition process involves varying numbers of players 13 The transactional information process involves data flowing from the merchant acquirer to the card issuer 13 Costs are deducted throughout the transactional fund process 15 The MSC is the fee paid by the merchant to the merchant acquirer 15 The interchange fee is paid by the merchant acquirer to the issuer 15 Some issuers work on a closed loop basis 17 The processing value chain includes all activities necessary for card payments to occur 17 In order to avoid confusion, it is important to define the processing value chain 17 A European bank divides the value chain into policy and operational functions 18 The value chain is replicated on the issuing and acquiring sides 19 European banks want to retain the relationship with the customer 20 In the US, the value chain is less in the control of the banks 21 The breakdown of traditional processing model is leading to a shift of power in some markets 22 Acquirers tend to outsource data processing activities 22 Issuers tend to outsource a wider range of activities 23 The processing side has consolidated more than the acquiring side 23 Over time, the European value chain could start to emulate the American model 24 Merchant Acquiring and Transaction Processing within Europe 25 The European market has been experiencing steady growth 25 Pay now cards are prevalent in Europe 26 Pay later cards 27 The UK is the biggest payment card market in Europe 28 Card penetration is also highest in the UK 29 The acquiring landscape is well developed throughout the region 31 The acceptance infrastructure has steadily expanded 31 Cash continues to be the most commonly accepted payment method 33 Lack of demand and small business size are two major reasons why cards are not accepted by more merchants 34 Minimum transaction values for card payments are fairly common on average 35 Charges for MasterCard usage are imposed by around 2.9% of respondents 36 Discounts on payments and loyalty programs are the key to encouraging card payments 37 Barclays is the leading acquirer in the aggregate market 38 Merchants are typically satisfied with their acquiring services overall 39 SEPA presents both challenges and opportunities to market players 40 Processors plan to take advantage of the new structure 42 Most issuers are not concerned by a potential fall in revenue from international transactions 42 Domestic schemes are likely to survive for the moment 42 The possible reduction of the multilateral interchange fee could see issuer revenues fall in certain markets 43 Merchants want the components of interchange to be unbundled and reflect costs more accurately 43 Merchants argue that the high costs of interchange are to detriment of consumers, as they are forced to pass the charges on in the form of higher retail prices 43 The industry argues that the current setup balances the cost of the industry over those who benefit 44 Levels of interchange and MSC have already been subject to domestic regulation in many markets - the general consensus is they are set to fall further 44 Domestic regulators are pushing to make interchange a more accurate reflection of costs, possibly reducing them to as low as 0.04% 45 Cuts in interchange will see costs cut and revenue recouped elsewhere, leading to a fall in consumer welfare 46 A reduction of interchange in Australia gives an indication of the results of a similar cut in Europe 46 Issuers face two options in the face of falling levels of interchange 50 Option one: fight the reduction in interchange 50 Option two: rethink pricing strategies in order to cope with a reduction in interchange 51 Belgium 52 The Belgian market was worth EUR 59.8 billion in 2006 52 Pay now cards are dominant in Belgium 53 Pay later cards are less important in Belgium 54 The Belgian cards market is forecast to grow at a CAGR of 5.4% to 2011 55 Banksys is central to the Belgian processing landscape 56 Banksys dominates processing in Belgium 56 ATOS Origin also acquired BankCard Company, a major merchant acquirer 56 The acquiring landscape is dominated by Banksys 57 There is one POS terminal for every 90 people in Belgium 57 Levels of acceptance in the Belgian card market 58 Lack of demand, and expense are two major reasons that cards are not accepted by more merchants 58 Minimum transaction values for card payments are relatively rare in Belgium 59 The application of minimum transaction thresholds for cards is stronger in certain sectors 60 Charges for credit card usage are imposed by around 2.5% merchants in Belgium 61 Increasing security and efficiency are the key to encouraging card payments 62 Banksys is the dominant acquirer in Belgium 63 Belgian merchants are typically satisfied with their acquiring services 64 France 66 The French market was worth EUR 334 billion in 2006 66 Pay now cards are less important in France 67 Pay later cards dominate the French market 68 The French cards market is forecast to grow at a CAGR of 7.1% to 2011 69 The processing landscape is governed by Cartes Bancaires 70 Processing is typically kept in-house 71 The French acquiring landscape is dominated by Credit Agricole 72 There is one POS for every 55 people in France 72 Levels of acceptance in the French card market 73 Lack of demand and small business size are two major reasons why cards are not accepted by more merchants 73 Minimum transaction values for card payments are relatively common in France 74 Minimum transaction value thresholds for payments are common for around a quarter of card payments 75 Charges for debit card usage are imposed by around 1.8% of respondents in France 76 Increasing security and efficiency are the keys to encouraging card payments 77 Merchant acquiring is controlled by Cartes Bancaires 78 Credit Agricole is the dominant acquirer in France 79 French merchants are typically satisfied with their acquiring services 80 Germany 82 The German market was worth EUR 475 billion in 2006 82 Pay now cards are dominant in Germany 83 Pay later cards are relatively rare in Germany 84 The German cards market is forecast to grow at a CAGR of 4.7% to 2011 85 The German processing landscape is dominated by First Data and ATOS 86 Acquiring in Germany is dominated by Volksbank 86 There is one POS for every 142 people in Germany 87 Levels of acceptance in the German card market 87 Expense and small business size are two major reasons why cards are not accepted by more merchants 88 Minimum transaction value thresholds for payments are fairly uncommon in Germany 89 The application of minimum transaction thresholds for cards is stronger in certain sectors 89 Charges for credit card usage are imposed by around 2.5% of merchants in Germany 91 Increasing efficiency and security are key to encouraging card payments 92 Volksbank is the dominant acquirer in Germany 93 The large majority of German merchants are satisfied with their acquiring services 94 Italy 96 The Italian market was worth EUR 176 billion in 2006 96 Pay now cards are dominant in Italy 97 Pay later cards are less important in Italy 98 The Italian cards market is forecast to grow at a CAGR of 7.3% to 2011 99 Acquirers typically outsource processing to SIA-SSB 100 Acquiring in Italy is dominated by Banca Popolare 102 There is one POS terminal for every 52 people in Italy 102 Levels of acceptance in the Italian card market 102 Business size and expense are two major reasons why cards are not accepted by more merchants 103 Minimum transaction values for card payments are relatively rare in Italy 104 Charges for credit card usage are imposed by around 1.3% of merchants in Italy 105 Offering discounts and improving security are key to encouraging card payments 106 Banca Popolare is the dominant acquirer in Italy 107 Italian merchants are typically satisfied with their acquiring services 108 The Netherlands 110 The Dutch market was worth EUR 138.9 billion in 2006 110 Pay now cards are dominant in the Netherlands 111 Pay later cards are very uncommon in the Netherlands 112 The Dutch cards market is forecast to grow at a CAGR of 4.3% to 2011 113 Processing in the Netherlands is dominated by Equens 114 Acquiring in the Netherlands is dominated by Interpay 114 Infrastructure 115 Levels of acceptance in the Dutch card market 115 Lack of demand and expense are two major reasons why cards are not accepted by more merchants 116 Minimum transaction value thresholds for payments are fairly uncommon in the Netherlands 117 The application of minimum transaction thresholds for cards is stronger in certain sectors 118 Charges for credit card usage are imposed by around 5.5% of respondents 119 Decreasing the cost of using cards and increasing security are key to encouraging card payments 120 Interpay is the dominant acquirer in the Netherlands 121 Dutch merchants are typically satisfied with their acquiring services 122 Spain 124 The Spanish market was worth EUR 204 billion in 2006 124 Pay now cards are common in Spain 125 Pay later cards are less common in Spain 126 The Spanish market is forecast to grow at a CAGR of 8% to 2011 127 There are three major interbank associations in Spain 128 Acquiring in Spain is dominated by BBVA 129 There is one POS for every 34 people in Spain 130 Lack of demand and expense are two major reasons why cards are not accepted by more merchants 131 Minimum transaction values for certain card payments are widespread in Spain 132 The application of minimum transaction thresholds for cards is stronger in certain sectors 133 Charges for credit card usage are imposed by only 0.5% of merchants in Spain 134 Discounts on card payments and loyalty programs are the key to encouraging card payments 135 BBVA is the dominant acquirer in Spain 136 Spanish merchants are typically satisfied with their acquiring services 137 Turkey 139 The Turkish market was worth EUR 115.7 billion in 2006 139 Pay now cards in are just in the majority in Turkey 140 Pay later cards account for just under half of all cards in issue in Turkey 141 The Turkish cards market is forecast to grow at a CAGR of 17.9% to 2011 142 The processing landscape is under the control of BKM 143 Acquiring is dominated by Isbank 144 There is one POS for every 55 people in Turkey 144 Levels of acceptance in the Turkish card market 145 Lack of demand and small business size are two major reasons why cards are not accepted by more merchants 146 Minimum transaction value thresholds for payments are uncommon in Turkey 147 The application of minimum transaction thresholds for cards is stronger in certain sectors 148 Charges for credit card usage are imposed by around 0.7% of merchants in Turkey 149 Loyalty programs and greater promotion are key to encouraging card payments 150 Isbank is the dominant acquirer in Turkey 151 Turkish merchants are typically satisfied with their acquiring services 152 UK 154 The UK market was worth EUR 749 billion in 2006 154 Pay now cards are prevalent in the UK 155 Pay later cards are slightly less common in the UK 156 The UK cards market is forecast to grow at a CAGR of 6.6% to 2011 157 Banks in the UK tend to outsource most non-core activities 158 Acquiring in the UK is dominated by Barclays 159 There is one POS for every 58 people in the UK 159 Levels of acceptance in the UK card market 160 Lack of demand and small business size are two major reasons why cards are not accepted by more merchants 161 Minimum transaction value thresholds are quite common for card payments in the UK 162 The application of minimum transaction thresholds for cards is stronger in certain sectors 163 Charges for credit card usage are imposed by around 8.5% merchants in UK 164 Introducing loyalty programs and decreasing card usage are key to encouraging card payments 165 UK merchants are typically satisfied with their acquiring services 167 Appendix 169 Supplementary data 169 Definitions 170 AAGR 170 APACS 170 Average transaction value 171 Balances outstanding 171 Bank of England base rate 171 CAGR 171 Charge card 171 Credit card 171 CVV 171 Debit card 171 EMV 172 Fraudulent use of card details (card-not-present fraud), also known as fraud on phone, mail order or internet transactions 172 Interchange 172 Non-standard 172 OFT 172 Methodology 172 Primary research 172 Secondary research 173 Further reading 174 Ask the analyst 175 Datamonitor consulting 175 Disclaimer 175 List of Tables Table 1: Merchant Service Charges across eight European markets, 2004-2008 44 Table 2: Proportion of cards with minimum transaction spend by sector, Belgium, 2006 61 Table 3: Proportion of cards with minimum transaction spend, by sector, France, 2006 76 Table 4: Proportion of cards with minimum transaction spend, by sector, Germany, 2006 91 Table 5: Proportion of cards with minimum transaction spend, by sector, Netherlands, 2006 119 Table 6: Proportion of cards with minimum transaction spend, by sector, Spain, 2006 134 Table 7: Proportion of cards with minimum transaction spend, by sector, Turkey, 2006 149 Table 8: Proportion of cards with minimum transaction spend, by sector, UK, 2006 164 Table 9: Number of payment cards in eight European markets 169 Table 10: Number of transactions on payment cards in eight European markets 169 Table 11: Value of transactions on payment cards in eight European markets 170 Table 12: Number of POS terminals in eight European markets 170 Table 13: Current relevant Datamonitor publications, 2008 174 Table 14: Future relevant Datamonitor publications, 2008 175 List of Figures Figure 1: Issuers often outsource non-core activities to processors 13 Figure 2: The transactional information process, 2008 14 Figure 3: Card issuers, processors and acquirers all take their share of the MSC 17 Figure 4: Value is added to the chain at several points throughout the payment process 19 Figure 5: The value chain is replicated on the issuing and acquiring side 20 Figure 6: In the US, the value chain has disintegrated into several separate parts 22 Figure 7: The value of transactions in the markets measured has grown steadily, 2002-2006 26 Figure 8: The aggregate pay now market has seen healthy growth, 2002-2006 27 Figure 9: The aggregate pay later market has seen healthy growth, 2002-2006 28 Figure 10: In terms of transaction value, the UK has the largest market for payment cards 29 Figure 11: The UK has the highest payment card penetration at 2.8 cards per person 30 Figure 12: The aggregate payment market is forecast to slow over the following four years 31 Figure 13: The number of POS terminals in the aggregate market has increased steadily between 2002 and 2006. 32 Figure 14: Germany has the highest population per POS terminal 33 Figure 15: Cash is the most commonly accepted payment type, 2006 34 Figure 16: Lack of customer demand and small business size are two major reasons why merchants do not accept cards 35 Figure 17: Minimum transaction values are most commonly imposed on credit card transactions, 2006 36 Figure 18: On average MasterCard credit cards most frequently attract charges, 2006 37 Figure 19: Discounts on card payments are seen as a key way to encourage card use 38 Figure 20: Barclays is the leading acquirer in Europe 39 Figure 21: Merchants are typically very satisfied with the service they receive from their acquirers 40 Figure 22: The interchange fees levied by Australian card schemes, 2004 48 Figure 23: Australian issuers increased annual fees in response to a cut in interchange, 2002 & 2003 50 Figure 24: The Belgian market has grown at a CAGR of 8.5% from 2002 to 2006 53 Figure 25: The pay now market in Belgium has seen healthy growth in the 2002 to 2006 period 54 Figure 26: Growth in the Belgian pay later market has been much more subdued, 2002-2006 55 Figure 27: The rate of growth in the Belgian cards market is expected to slow, 2002-2011 56 Figure 28: The number of POS terminals in Belgium has fallen, 2002-2006 57 Figure 29: Cash is still the most commonly accepted payment type in Belgium, 2006 58 Figure 30: Lack of customer demand and expense are two major reasons why merchants do not accept cards in Belgium 59 Figure 31: Minimum transaction values are most commonly imposed on credit card transactions, Belgium, 2006 60 Figure 32: Visa credit cards most frequently attract charges in Belgium, 2006 62 Figure 33: Increasing security is seen as a key way to encourage card use, Belgium, 2006 63 Figure 34: Banksys is the prevalent merchant acquirer in Belgium 64 Figure 35: Belgian Acquirers are typically satisfied with the service they receive from merchant acquirers 65 Figure 36: The French market has grown at a CAGR of 8.6% from 2002 to 2006 67 Figure 37: The pay now market in France has seen healthy growth in the 2002 to 2006 period 68 Figure 38: The French pay later market has grown at a similar rate to the pay now market, 2002-2006 69 Figure 39: The rate of growth in the French cards market is expected to slow, 2002-2011 70 Figure 40: The table of figures is an optional section and can be removed 71 Figure 41: The number of POS terminals in France has increased steadily between 2002 and 2006. 72 Figure 42: Cheques are the most commonly accepted payment type in France, 2006 73 Figure 43: Lack of customer demand and small business size are two major reasons why merchants do not accept cards in France 74 Figure 44: Minimum transaction values are most commonly imposed on debit card transactions, France, 2006 75 Figure 45: Visa credit cards most frequently attract charges in France, 2006 77 Figure 46: Increasing security is seen as a key way to encourage card use, France, 2006 78 Figure 47: Credit Agricole is the prevalent merchant acquirer in France 80 Figure 48: French acquirers are typically very satisfied with the service they receive from merchant acquirers 81 Figure 49: The German market has grown at a CAGR of 8.7% from 2002 to 2006 83 Figure 50: The pay now market in Germany has seen healthy growth in the 2002 to 2006 period 84 Figure 51: The pay later market in Germany has seen healthy growth in the 2002 to 2006 period 85 Figure 52: The rate of growth in the German cards market is expected to slow, 2002-2011 86 Figure 53: The number of POS terminals in Germany has increased steadily between 2002 and 2006. 87 Figure 54: Cash is still the most commonly accepted payment type in Germany, 2006 88 Figure 55: Expense and business size are two major reasons why merchants do not accept cards in Germany 89 Figure 56: Minimum transaction values are most commonly imposed on credit card transactions, Germany, 2006 90 Figure 57: MasterCard credit cards most frequently attract charges in Germany, 2006 92 Figure 58: Increasing efficiency is seen as a key way to encourage card use, Germany, 2006 93 Figure 59: Volksbank is the prevalent merchant acquirer in Germany, 2006 94 Figure 60: The large majority of German merchants are satisfied with their acquiring services 95 Figure 61: The Italian market has grown at a CAGR of 4% from 2002 to 2006 97 Figure 62: The pay now market in Italy has seen healthy growth in the 2002 to 2006 period 98 Figure 63: The pay later market in Italy has seen healthy growth in the 2002 to 2006 period 99 Figure 64: The rate of growth in the Italian cards market is expected to accelerate, 2002-2011 100 Figure 65: SIA-SSB provides a full range of outsourcing to the Italian market 101 Figure 66: The number of POS terminals in Italy has increased significantly between 2002 and 2006. 102 Figure 67: Cash is still the most commonly accepted payment type in Italy, 2006 103 Figure 68: Lack of customer demand and not being accepted by an acquirer are two major reasons why merchants do not accept cards in Italy 104 Figure 69: Minimum transaction values are most commonly imposed on debit card transactions, Italy, 2006 105 Figure 70: Domestic debit cards most frequently attract charges in Italy, 2006 106 Figure 71: Offering discounts on card purchases is seen as a key way to encourage card use, Italy, 2006 107 Figure 72: Banca Popolare is the prevalent merchant acquirer in Italy, 2006 108 Figure 73: Italian merchants are typically satisfied with their acquiring services 109 Figure 74: The Dutch market has grown at a CAGR of 13.3% from 2002 to 2006 111 Figure 75: The pay now market in the Netherlands has seen strong growth in the 2002 to 2006 period 112 Figure 76: The pay now market in the Netherlands has seen strong growth in the 2002 to 2006 period 113 Figure 77: The rate of growth in the Dutch cards market is expected to slow, 2002-2011 114 Figure 78: The number of POS terminals in the Netherlands has increased steadily between 2002 and 2006. 115 Figure 79: Cash is still the most commonly accepted payment type in the Netherlands, 2006 116 Figure 80: Lack of customer demand and expense are two major reasons why merchants do not accept cards in the Netherlands 117 Figure 81: Minimum transaction values are most commonly imposed on debit card transactions, the Netherlands, 2006 118 Figure 82: Visa credit cards most frequently attract charges in the Netherlands, 2006 120 Figure 83: Decreasing the cost of using cards is seen as a key way to encourage card use, Netherlands, 2006 121 Figure 84: Interpay is the prevalent merchant acquirer in the Netherlands 122 Figure 85: Dutch Acquirers are typically satisfied with the service they receive from merchant acquirers 123 Figure 86: The Spanish market has grown at a CAGR of 12.5% from 2002 to 2006 125 Figure 87: The pay now market in Spain has seen healthy growth in the 2002 to 2006 period 126 Figure 88: The pay now market in Spain has shown strong growth in the 2002 to 2006 period 127 Figure 89: The rate of growth in the Spanish cards market is expected to slow, 2002-2011 128 Figure 90: The number of POS terminals in Spain has increased steadily between 2002 and 2006. 130 Figure 91: Cash is still the most commonly accepted payment type in Spain, 2006 131 Figure 92: Lack of customer demand and expense are two major reasons why merchants do not accept cards in Spain 132 Figure 93: Minimum transaction values are most commonly imposed on credit card transactions, Spain, 2006 133 Figure 94: Visa credit cards most frequently attract charges in Spain, 2006 135 Figure 95: Discounts are seen as a key way to encourage card use, Spain, 2006 136 Figure 96: BBVA is the prevalent merchant acquirer in Spain 137 Figure 97: Spanish merchants are typically satisfied with the service they receive from merchant acquirers 138 Figure 98: The Turkish market has grown at a CAGR of 29.9% from 2002 to 2006 140 Figure 99: The pay now market in Turkey has seen strong growth in the 2002 to 2006 period 141 Figure 100: Growth in the Turkish pay later market has been much stronger, 2002-2006 142 Figure 101: The rate of growth in the Turkish cards market is expected to slow, 2002-2011 143 Figure 102: The number of POS terminals in Turkey has grown steadily between 2002 and 2006. 145 Figure 103: Cash is still the most commonly accepted payment type in Turkey, 2006 146 Figure 104: Lack of customer demand and small business size are two major reasons why merchants do not accept cards in Turkey 147 Figure 105: Minimum transaction values are most commonly imposed on credit card transactions, Turkey, 2006 148 Figure 106: MasterCard credit cards most frequently attract charges in Turkey, 2006 150 Figure 107: Loyalty programs are seen as a key way to encourage card use, Turkey, 2006 151 Figure 108: Isbank is the prevalent merchant acquirer in Turkey 152 Figure 109: Turkish merchants are typically satisfied with the service they receive from acquirers 153 Figure 110: The UK market has grown at a CAGR of 10.5% from 2002 to 2006 155 Figure 111: The pay now market in the UK has seen strong growth in the 2002 to 2006 period 156 Figure 112: The pay now market in the UK has seen strong growth in the 2002 to 2006 period 157 Figure 113: The rate of growth in the UK cards market is expected to slow, 2002-2011 158 Figure 114: The number of POS terminals in the UK has increased steadily between 2002 and 2006. 160 Figure 115: Cheques are the most commonly accepted payment type in UK, 2006 161 Figure 116: Lack of customer demand and small business size are two major reasons why merchants do not accept cards in the UK 162 Figure 117: Minimum transaction values are most commonly imposed on credit card transactions, UK, 2006 163 Figure 118: MasterCard and Visa credit cards most frequently attract charges in the UK, 2006 165 Figure 119: Loyalty programs are seen as a key way to encourage card use, UK, 2006 166 Figure 120: Barclays is the prevalent merchant acquirer in the UK 167 Figure 121: UK merchants are typically satisfied with the service they receive from merchant acquirers 168 To order this report: European Merchant Acquiring and Transaction Processing http://www.reportlinker.com/p092386/European-Merchant-Acquiring-and-Transaction-Processing.html Contact: Contacts:
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