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Kana Software thinks good customer service can be just once click away. The company's customer relationship management (CRM) software is used by call centers and e-commerce Web sites. Kana's software capabilities include customer service interaction through live Web chat, e-mail, telephone, and customer self-serve portals. It also offers applications that assist with and guide agents through conversations with customers. Other key offerings include consulting, technical support, and training services. Kana Software serves companies in the telecommunications, manufacturing, financial services, and health care industries. The company was founded in 1996.
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Address: |
181 Constitution Dr.
Menlo Park, CA 94025
| | Phone: | 650-614-8300 | | Fax: | 650-614-8301 |
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| Financial
Highlights | | Fiscal Year End: | December | | Revenue (2008): | 65.20 M | | Revenue Growth (1 yr): | 7.30% | | Employees (2008): | 229 | | Employee Growth (1 yr): | 1.80% |
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Key People
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Chairman and CEO:
Michael S. (Mike) Fields
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Chief Administrative Officer and Chief Financial Officer:
Jay A. Jones
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CTO:
Mark Angel
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