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Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 85 contact centers (and in about 35 languages), and its HR unit offers outsourcing of benefits and payroll operations, staffing, and training. In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit.
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| | | Contact Information | |
Address: |
201 E. 4th St.
Cincinnati, OH 45202
| | Phone: | 513-723-7000 | | Fax: | 513-421-8624 |
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| Financial
Highlights | | Fiscal Year End: | December | | Revenue (2008): | 2785.80 M | | Revenue Growth (1 yr): | (-2.10%) | | Employees (2008): | 65,000 | | Employee Growth (1 yr): | (-13.30%) |
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Key People
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Chairman:
Philip A. Odeen
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President, CEO, and Director:
David F. (Dave) Dougherty
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CFO:
Earl C. Shanks
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