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Service with a smile is a part of Nordstrom's corporate culture. One of the nation's largest upscale apparel and shoe retailers, Nordstrom sells clothes, shoes, and accessories through about 110 Nordstrom stores and about 60 outlet stores (Nordstrom Rack) in more than 25 states. It also operates a pair of "Last Chance" clearance stores, two Jeffrey luxury boutiques, and sells goods online and through catalogs. The retailer has sold its Façonnable boutiques. With its easy-return policy and touches such as thank-you notes from employees, Nordstrom has earned a reputation for top-notch customer service. Members of the Nordstrom family, who own more than 15% of the company's stock, closely supervise the chain.
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Address: |
1617 6th Ave.
Seattle, WA 98101-1742
| | Phone: | 206-628-2111 | | Fax: | 206-628-1795 |
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| Financial
Highlights | | Fiscal Year End: | January | | Revenue (2009): | 8573.00 M | | Revenue Growth (1 yr): | (-2.90%) | | Employees (2009): | 52,000 | | Employee Growth (1 yr): | (-5.50%) |
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Key People
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Chairman:
Enrique (Rick) Hernandez Jr.
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President and Director:
Blake W. Nordstrom
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EVP and CFO:
Michael G. Koppel
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