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inContact is breaking with its telecom tradition. Formerly called UCN, the company has long operated as a reseller of traditional phone services -- including long-distance, dedicated data transmission, and calling cards -- through agreements with such providers as Qwest, Global Crossing, Level 3, and Verizon. Utilizing the software-as-a-service (SaaS) model, it also offers voice and call center management services over a nationwide voice-over-Internet Protocol (VoIP) network. Its inContact software includes interactive voice response, reporting and monitoring, and call routing capabilities. inContact's traditional telecom business accounted for 75% of its sales in 2008.
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| | | Contact Information | |
Address: |
7730 S. Union Park Ave., Ste. 500
Midvale, UT 84047
| | Phone: | 801-320-3200 | | Fax: | 801-320-3330 |
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| Financial
Highlights | | Fiscal Year End: | December | | Revenue (2008): | 79.60 M | | Revenue Growth (1 yr): | 0.20% | | Employees (2008): | 299 | | Employee Growth (1 yr): | 12.40% |
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Key People
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Chairman:
Theodore (Ted) Stern
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President, CEO, and Director:
Paul Jarman
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EVP and COO:
Scott Welch
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