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Quotes & Info
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| NIHD > SEC Filings for NIHD > Form 10-Q on 8-Nov-2012 | All Recent SEC Filings |
8-Nov-2012
Quarterly Report
INDEX TO MANAGEMENT'S DISCUSSION AND ANALYSIS
OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS
Introduction 28
Business Overview 28
Handsets and Devices in Commercial Service 32
Critical Accounting Policies and Estimates 32
Results of Operations 33
a. Consolidated 35
b. Nextel Brazil 38
c. Nextel Mexico 40
d. Nextel Argentina 42
e. Nextel Peru 43
f. Corporate and other 44
Liquidity and Capital Resources 45
Future Capital Needs and Resources 46
Effect of New Accounting Standards 48
Forward-Looking Statements 48
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Introduction
The following is a discussion and analysis of:
• our consolidated financial condition as of September 30, 2012 and
December 31, 2011 and our consolidated results of operations for the
nine- and three-month periods ended September 30, 2012 and 2011; and
• significant factors which we believe could affect our prospective financial condition and results of operations.
You should read this discussion in conjunction with our annual report on Form
10-K and our quarterly reports on Form 10-Q for the three months ended March 31,
2012 and June 30, 2012, including, but not limited to, the discussion regarding
our critical accounting policies and estimates, as described below. Historical
results may not indicate future performance. See "Forward Looking Statements"
and "Item 1A. - Risk Factors" in our annual report on Form 10-K for risks and
uncertainties that may impact our future performance.
We refer to our operating companies by the countries in which they operate, such
as Nextel Brazil, Nextel Mexico, Nextel Argentina, Nextel Peru and Nextel Chile.
Business Overview
We provide wireless communication services under the NextelTM brand, primarily
targeted at meeting the needs of customers who use our services to improve the
productivity of their businesses and customers who make the individual decision
to use our service for both professional and personal needs. Our customers
generally value our broad set of value-added services, including our Nextel
Direct Connect® feature, and our high level of customer service. As we deploy
our next generation networks using wideband code division multiple access, or
WCDMA, technology in our markets, we plan to extend our target market to include
additional business customers and high-value consumers who exhibit above average
usage, revenue and loyalty characteristics and who we believe will be attracted
to the services supported by our new networks and the quality of our customer
service.
We provide our services through operating companies located in Brazil, Mexico,
Argentina, Peru and Chile with our principal operations located in major
business centers and related transportation corridors of these countries. We
provide our services in major urban and suburban centers with high population
densities where we believe there is a concentration of the country's business
users and economic activity. We believe that the growing economic base, increase
in the middle and upper classes, lower wireline service penetration and the
expanded coverage of wireless networks in these business centers encourage the
use of the mobile wireless communications services that we offer and plan to
offer in the future. Our new WCDMA-based networks are expected to serve these
major business centers and, in some instances, a broader geographic area in
order to meet the requirements of our spectrum licenses.
Our original networks utilize integrated digital enhanced network, or iDEN,
technology developed by Motorola, Inc. to provide our mobile services on our
800 MHz spectrum holdings in all of our markets. Our current and planned next
generation networks utilize WCDMA technology, which is a standards-based
technology that is being deployed by carriers throughout the world. These
technologies allow us to use our spectrum efficiently and offer multiple
wireless services integrated into a variety of handset and data devices.
The services we currently offer include:
• mobile telephone service;
• Nextel Direct Connect® and International Direct Connect® service, which allows subscribers to talk to each other instantly, on a "push-to-talk" basis, for private one-to-one calls or group calls;
• value-added services, including text messaging services; mobile internet services; e-mail services; location-based services, which include the use of Global Positioning System, or GPS, technologies; digital media services; and a wide ranging set of applications available via our content management system, as well as the Android open application market;
• business solutions, such as security, work force management, logistics support and other applications that help our business customers improve their productivity; and
• international roaming services.
We have begun offering services on our new WCDMA-based networks in Mexico, Peru
and Chile, and we are currently in the process of designing and building a new
WCDMA-based network in Brazil. We expect to begin offering data services
supported by this new network in select cities in Brazil later this year and to
offer voice and data services more broadly in 2013.
In September 2012, the Argentine government announced its decision to cancel the
auction of PCS and 850 band cellular spectrum and that this spectrum would be
awarded to ARSAT, a government-owned telecommunications company. We are
continuing to evaluate our spectrum options and response to this decision.
Our goal is to generate increased revenues and grow our subscriber base, or the
number of handsets and devices on our networks, by providing differentiated
wireless communications services that are valued by our customers while
improving our profitability and cash flow over the long term. Our strategy for
achieving this goal is based on several core principles, including:
• focusing on higher value customer segments such as segments that comprise
the small, medium and large business markets, as well as certain targeted
consumer market segments that value our differentiated wireless
communications services;
• offering a broad array of differentiated services and devices that build upon and complement our Nextel Direct Connect® service, the long range walkie-talkie service that allows instantaneous communication at the touch of a button;
• building on the strength of the unique positioning of the Nextel brand;
• capitalizing on the effectiveness and efficiency of our focused and dedicated distribution channels; and
• offering a superior customer experience.
In pursuit of this goal, we are expanding our distribution and service channels
to create more accessible and efficient ways for our customers to purchase our
services and utilize our customer support teams.
We may also explore financially attractive opportunities to expand our network
coverage in areas that we do not currently serve or plan to serve, for example
by entering into roaming agreements with other wireless carriers and by
participating in future spectrum auctions.
We believe that the wireless communications industry in the markets in which we
operate has been and will continue to be highly competitive on the basis of
price, the types of services offered, the diversity of handsets offered, speed
of data access and the quality of service. In each of our markets, we compete
with at least two large, well-capitalized competitors with substantial financial
and other resources. Our competitors typically have more extensive distribution
channels than ours or are able to use their scale advantages to acquire
subscribers at a lower cost than we can, and most of them have implemented
network technology upgrades that support high speed internet access and video
telephony services, making it more difficult for us to compete effectively in
areas where our new networks have not been fully deployed. Some of these
competitors also have the ability to offer bundled telecommunications services
that include local, long distance, subscription television and data services,
and can offer a larger variety of handsets with a wide range of prices, brands
and features. In addition, the financial strength and operating scale of some of
these competitors allows them to offer aggressive pricing plans, including those
targeted at attracting our existing customers.
We compete with other communications service providers, including other wireless
communications companies and wireline telephone companies, based primarily on
our high quality customer service and differentiated wireless service offerings
and products, including our Direct Connect services that make it easier for our
customers to communicate quickly and efficiently. Historically, our largest
competitors have focused their marketing efforts on customers in the mass market
retail and consumer segments who purchase services largely on the basis of price
rather than quality of service, but recently those competitors have placed more
emphasis on attracting postpaid customers within our target segments, which are
considered the premium customer segments in our markets because they typically
generate higher average monthly revenue per subscriber. Although competitive
pricing of services and the variety and pricing of handsets are often important
factors in a customer's decision making process, we believe that the users who
primarily make up our targeted customer base are also likely to base their
purchase decisions on quality of service and customer support, as well as on the
availability of differentiated features and services, like our Direct Connect
services, that make it easier for them to communicate quickly, efficiently and
economically.
We have implemented a strategy that we believe will position us to achieve our
long-term goal of generating profitable growth. Some of the key components of
that strategy are as follows:
Targeting High Value Customers. Our main focus is on high value customer
segments such as segments that comprise the small, medium and large business
markets, as well as certain targeted consumer market segments that value our
differentiated wireless communications services, including our Direct Connect
feature and our high level of customer service. As we deploy our planned
WCDMA-based networks, we plan to extend our target market to additional
corporate customers and high-value consumers who exhibit above average usage,
revenue and loyalty characteristics and who we believe will be attracted to the
services supported by our new networks and the quality of our customer service.
Providing Differentiated Services. We differentiate ourselves from our
competitors by offering unique services like our "push-to-talk" service, which
we refer to as Direct Connect. This service, which is available throughout our
service areas, provides significant value to our customers by allowing
instantaneous communication at the touch of a button and the ability to
communicate on a one-to-many basis. In 2011, we launched Direct Connect services
utilizing our WCDMA-based network in Peru, and in 2012, we began offering these
services on our WCDMA-based networks in Mexico and Chile as part of our effort
to maintain this key point of differentiation. Our competitors have introduced
competitive push-to-talk over cellular products, and while we do not
believe that these services offer the same level of performance as our Direct
Connect service in terms of latency, quality, reliability or ease of use, our
competitors could deploy new or upgraded technologies in their networks that
could enable them to implement new features and services that compete more
effectively with our Direct Connect service. We add further value by designing
customized business solutions that enhance the productivity of our customers
based on their individualized business needs. These business solutions include
fleet and workforce management services that utilize the unique capabilities of
our data network, such as vehicle and delivery tracking, GPS technology, order
entry processing and workforce monitoring applications.
Building on the Strength of the Nextel Brand. Since 2002, we have offered
services under the Nextel brand. As a result of our efforts, the Nextel brand is
recognized across our markets as standing for both quality of service and the
differentiated services and customer support we provide. This positioning of our
brand allowed us to successfully build our subscriber base of high value
customers who are attracted to our differentiated services and our reputation
for providing a high quality customer experience. To expand the value of that
positioning, in 2011 we launched a new brand identity in each of our markets and
at the corporate level, which we believe will enhance the recognition of our
brand and unify our brand identity across our markets as we seek to expand our
target market to include new customer segments.
Capitalizing on our Distribution Channels. We use a variety of distribution
channels that include direct sales representatives, indirect sales agents,
retail stores and kiosks, and other customer-convenient sales channels such as
online purchasing, and we are targeting those channels at specific customer
segments to deliver our service more efficiently and economically. Our direct
sales channel primarily focuses on businesses that value our industry expertise
and differentiated services, including our ability to design customized business
solutions that meet their specific business needs. As we extend our target
market to include more high-value consumers, we are expanding our distribution
channels to make our services more widely accessible. Our distribution channel
expansion will include more retail points-of-sales, including new Nextel stores
that will provide not only sales, but also serve as additional points of
customer care, collections and brand promotion. We are also expanding our other
customer-convenient channels, which include telesales and online channels, to
give our prospective and existing customers easier ways to purchase our
services. We are making these investments to more efficiently serve our
customers and improve the overall productivity of all of our distribution
channels, and we expect to see our average sales and related costs to acquire
customers decline over time.
Delivering a Superior Customer Experience. In addition to our unique service
offerings, we seek to further differentiate ourselves by providing a higher
level of customer service than our competitors. We work proactively with our
customers to match them with service plans that offer greater value based on the
customer's usage patterns. After analyzing customer usage and expense data, we
strive to minimize a customer's per minute costs while increasing overall usage
of our array of services, thereby providing higher value to our customers while
increasing our monthly revenues. This goal is also furthered by our efforts
during and after the sales process to educate customers about our services, the
features and services supported by our multi-function handsets and rate plans.
We have also implemented proactive customer retention programs in an effort to
increase customer satisfaction and retention. In addition, we are currently
making investments to improve the quality and scalability of our customer
relationship management systems as part of our ongoing effort to provide a
simple, reliable and superior customer service to our growing customer base.
Focusing on Major Business Centers. Because we target high value customers, our
operations have focused primarily on large urban markets, which have a
concentration of medium to high usage business customers and consumers and
account for a high proportion of total economic activity in each of their
respective countries. We believe these markets offer favorable long-term growth
prospects for our wireless communications services while offering the cost
benefits associated with providing services in more concentrated population
centers. Our new WCDMA-based networks are expected to serve both these major
business centers and, in some instances, a broader geographic area in order to
meet the requirements of our spectrum licenses.
Deploying our New Networks. Another key component in our overall strategy is to
continue to expand and improve the innovative and differentiated services we
offer, which requires that we continue to invest in, evaluate and, if
appropriate, deploy new services and enhancements to our existing services. To
support this effort, we have acquired additional spectrum rights and are
deploying our new WCDMA-based networks that will enable us to offer a wider
variety of applications and services, particularly applications and services
that are supported by high speed internet access. Use of the WCDMA technology
will also increase our network capacity and will reduce the cost of supporting
the services we offer when compared to second generation and other prior
technologies. These new networks will allow us to continue to offer the
differentiated services that our current customers rely on while using the new
handsets and devices, service offerings, applications and pricing plans made
possible by the new networks to target an expanded customer base.
During 2009 and 2010, we participated in spectrum auctions in Chile, Mexico and
Brazil and acquired spectrum required to support our planned next generation
networks. We have begun offering services on our new networks in Mexico, Peru
and Chile and are currently in the process of building our WCDMA-based network
in Brazil using spectrum licensed to us. We expect to begin offering data
services supported by this new network in select cities in Brazil later this
year and to offer voice and data services more broadly in 2013.
The following chart details our current material next generation spectrum
holdings in each of our markets.
Country Spectrum Band Amount/Coverage
20 MHz in 11 of 13 regions (includes all
Brazil 1.9 GHz/2.1 GHz major metropolitan areas)
Mexico 1.7 GHz/2.1 GHz 30 MHz nationwide
Peru 1.9 GHz 35 MHz nationwide
Chile 1.7 GHz/2.1 GHz 60 MHz nationwide
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In the future, we will consider opportunities to acquire additional next
generation spectrum in our current markets. Our decision whether to acquire
rights to use additional spectrum would likely be affected by a number of
factors, including the spectrum bands available for purchase, the expected cost
of acquiring that spectrum and the availability and terms of any financing that
we would be required to raise in order to acquire the spectrum and build the
networks that will provide services that use that spectrum.
Additionally, we have significant spectrum holdings in the 800 MHz specialized
mobile radio, or SMR, spectrum band that support our iDEN networks. Our 800 MHz
holdings in each of our markets are as follows:
Country Amount/Coverage (1) Brazil 15 MHz nationwide weighted average Mexico 20 MHz nationwide weighted average Argentina 20 - 22 MHz nationwide weighted average Peru 22 MHz nationwide weighted average Chile 15 MHz nationwide weighted average _______________________________________ |
services on Sprint Nextel's iDEN network pursuant to roaming arrangements we
have with Sprint Nextel. In addition, our iDEN subscribers have the ability to
use our International Direct Connect service to communicate with Sprint Nextel's
customers in the United States who purchase services supported by Sprint
Nextel's iDEN network and customers who purchase Sprint Nextel's Direct Connect
services supported by their code division multiple access, or CDMA, network.
Once Sprint Nextel completes the deactivation of its iDEN network, our existing
iDEN customers will no longer have the ability to use their iDEN handsets in the
United States and may have access to a smaller number of Sprint Nextel customers
using our International Direct Connect services, although they will continue to
be able to communicate with customers who use Direct Connect services on Sprint
Nextel's CDMA-based network. This deactivation could affect the willingness of
existing Nextel Mexico customers to remain on our network and negatively impact
the willingness of potential customers to choose Nextel Mexico's service. We are
continuing to review the impact of Sprint Nextel's deactivation plans.
In 2011, Motorola completed a separation of its mobile devices and home division
into two separate public entities: Motorola Mobility, Inc., to which our iDEN
handset supply agreements have been assigned; and Motorola Solutions, Inc., to
which our iDEN network infrastructure supply agreements have been assigned. In
addition, we have entered into arrangements with Motorola that have now been
assigned to and assumed by Motorola Solutions and Motorola Mobility and that are
designed to provide us with a continued source of iDEN network equipment and
handsets. In May 2012, Google, Inc. completed its acquisition of Motorola
Mobility, which is our primary supplier of iDEN handsets. We do not currently
expect any change to Motorola's commitment to deliver iDEN handsets as a result
of Google's acquisition of Motorola Mobility. Examples of our existing
arrangements with both Motorola entities include:
• Agreements for the supply of iDEN network infrastructure, which are now
held by Motorola Solutions, Inc. and are effective through December 31,
2014. Under these agreements, Motorola agreed to maintain an adequate
supply of the iDEN equipment used in our business for the term of the
agreement and to continue to invest in the development of new iDEN
infrastructure features.
• Agreements for the supply of iDEN handsets, which are now held by Motorola Mobility, Inc. and are effective through December 31, 2014. Under these agreements, Motorola agreed to maintain an adequate supply of the iDEN handsets used in our business and to continue to invest in the development of new iDEN devices. In addition, we agreed to handset volume purchase commitments with respect to certain handset models and pricing parameters linked to the volume of our handset purchases, and Motorola agreed to continue to develop and deliver new handsets using the iDEN platform as we develop our WCDMA-based networks in coming years.
The obligations of both Motorola entities under our existing agreements,
including the obligation to supply us with iDEN handsets and network equipment,
remain in effect.
Handsets and Devices in Commercial Service
The table below provides an overview of our total handsets and other devices in
commercial service in the countries indicated as of September 30, 2012 and
December 31, 2011. For purposes of the table, handsets and devices in commercial
service represent all handsets and other devices with active customer accounts
on the networks in each of the listed countries.
Brazil Mexico Argentina Peru Chile Total
(in thousands)
Handsets and devices in commercial
service - December 31, 2011 4,115 3,696 1,388 1,435 78 10,712
Net additions 23 165 304 80 75 647
Handsets and devices in commercial
service - September 30, 2012 4,138 3,861 1,692 1,515 153 11,359
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Critical Accounting Policies and Estimates The preparation of our financial statements in conformity with accounting principles generally accepted in the United States requires us to make estimates and assumptions that affect the reported amounts of assets and liabilities, revenues and expenses and related disclosures of contingent assets and liabilities in the condensed consolidated financial statements and accompanying . . .
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