Item 5.02. Departure of Directors or Certain Officers; Election of Directors; Appointment of Certain Officers; Compensatory Arrangements of Certain Officers.

On August 21, 2012, TeleTech Holdings, Inc. (the "Company") announced that Martin DeGhetto, currently the Company's Executive Vice President of Operations and Information Technology, has been appointed to the position of Chief Operations Officer of the Company, effective September 3, 2012.

Mr. DeGhetto, 54, joined the Company as an Executive Vice President of Operations in March 2010 and assumed the responsibilities over the Company's information technology operations in February 2012. From 2008 to 2010, Mr. DeGhetto served as executive vice president for the Commercial Division at Connextions, Inc., a privately-held technology and business services provider to the health care industry, where he was responsible for client satisfaction, profitability, and growth for their commercial clients. From 1999 to 2008, Mr. DeGhetto was employed at Convergys Corporation, a customer management company listed on the New York Stock Exchange. While at Convergys, Mr. DeGhetto held the positions of senior vice president, North American/European Operations from 2003 to 2008, where he was primarily responsible for the company's United States, Canada and Europe operations, and vice president, technical support services from 1999 to 2003. From 1996 to 1999, Mr. DeGhetto was vice president, International Customer Service with American Express Company, a global services company listed on the New York Stock Exchange, where he was responsible for improving productivity, quality and costs for all international contact centers. Prior to joining American Express, DeGhetto was with AT&T/American Transtech from 1977 to 1996 where he held several operational and information technology leadership positions, including leading the Employee Benefit Services business unit.