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SDBT > SEC Filings for SDBT > Form 10-Q on 6-Nov-2009All Recent SEC Filings

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Form 10-Q for SOUNDBITE COMMUNICATIONS INC


6-Nov-2009

Quarterly Report


Item 2. Management's Discussion and Analysis of Financial Condition and Results
of Operations
Investors should read the following discussion in conjunction with our financial statements and related notes appearing elsewhere in this report. In addition to historical information, this discussion contains forward-looking statements that involve risks, uncertainties and assumptions that could cause our actual results to differ materially from our expectations. Factors that could cause differences from our expectations include those described in Part II, Item 1A. "Risk Factors" below and elsewhere in this report. Overview
SoundBite Communications provides on-demand, integrated multi-channel customer communications solutions consisting of automated voice messaging, or AVM, text and email messaging services. Clients use our services to initiate and manage campaigns for a variety of collections, customer care and marketing processes. We sell our services primarily through our direct sales force. Our clients are located principally in the United States.
Our strategy to achieve long-term, sustained growth in our revenues and earnings is focused on building upon our leadership in the AVM market and using our on-demand platform to extend and expand our services by, for example, developing new features and complementary services targeted to enable mission critical applications across a number of industries. In line with this strategy, in February 2008 we acquired Mobile Collect, a provider of Free-to-End-User, or FTEU, text messaging. We intend to market these services across industries such as telecommunications, financial services, collections, retail and utilities. We derive, and expect to continue to derive for the foreseeable future, a substantial majority of our revenues by providing our AVM services to businesses and other organizations. In order to execute our business strategy, we must continue to develop and market additional communications solutions such as our text and email services and also must expand the depth and number of our client relationships. We will continue our efforts to expand our presence in large in-house, or first-party, collection departments, while also seeking to leverage our existing first-party relationships with large businesses to facilitate introductions and sales to other functional groups within those businesses. Key Components of Results of Operations
Revenues
We currently derive a substantial majority of our revenues by providing AVM services. We provide AVM services, as well as text and email messaging services, typically under a usage-based pricing model, with prices calculated on a per-message or per-minute basis in accordance with the terms of our pricing agreements with clients. We invoice clients on a monthly basis.
Our pricing agreements with clients typically do not require minimum levels of usage or payments. Each executed message represents a transaction from which we derive revenue, and we therefore recognize revenue based on actual usage within a calendar month. We do not recognize revenue until we can determine that persuasive evidence of an arrangement exists, delivery has occurred, the fee is fixed or determinable and we deem collection to be probable. Cost of Revenues
Cost of revenues consists primarily of telephony charges, as well as depreciation expenses for our telephony infrastructure and expenses related to hosting and providing support for our platform. Cost of revenues also includes compensation expense for our operations personnel. Our annual gross margin ranged from 61.4% to 67.3% during the last three fiscal years. We currently are targeting a quarterly gross margin of 59% to 62% for the foreseeable future. Our gross margin for a quarter may vary significantly from our target for a number of reasons, including the mix of types of messaging campaigns executed during the quarter and the extent to which we build our infrastructure through, for example, significant acquisitions of hardware or material increases in leased data center facilities.
Operating Expenses
Research and Development. Research and development expenses consist primarily of compensation expenses and other personnel related costs. We have historically focused our research and development efforts on improving and enhancing our platform, as well as developing new features and functionality. Sales and Marketing. Sales and marketing expenses consist primarily of compensation for our sales and marketing personnel, including sales commissions, as well as the costs of our marketing programs. We plan to further develop our marketing strategy and activities to extend brand awareness and generate additional leads for our sales staff.


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General and Administrative. General and administrative expenses consist of compensation expenses for executive, finance, accounting, administrative and management information systems personnel, accounting and legal professional fees and other corporate expenses. We expect to continue to incur additional costs associated with being a public company, including the costs of implementing and maintaining new financial systems to enable us to meet our financial reporting and regulatory compliance requirements.
Additional Key Measures of Financial Performance We present information below with respect to cash flow from operating activities and free cash flow. Free cash flow is a measure of financial performance calculated as cash flow from operating activities less purchases of property and equipment.
Management uses these metrics to track business performance. Due to the current economic environment, management decisions are based in part, on a goal of maintaining positive cash flow from operating activities and free cash flow. We believe these metrics are useful measures of the performance of our business because, in contrast to statement of operations metrics that rely principally on revenue and profitability, cash flow from operating activities and free cash flow capture the changes in operating assets and liabilities during the year and the effect of noncash items such as depreciation and stock-based compensation. We believe that, for similar reasons, these metrics are often used by security analysts, investors and other interested parties in the evaluation of on-demand and other software companies.
The term "free cash flow" is not defined under U.S. generally accepted accounting principles, or GAAP, and is not a measure of operating income, operating performance or liquidity presented in accordance with GAAP. All or a portion of free cash flow may be unavailable for discretionary expenditures. Free cash flow has limitations as an analytical tool and when assessing our operating performance, you should not consider free cash flow in isolation from or as a substitute for data, such as net income (loss), derived from financial statements prepared in accordance with GAAP.

                                              Nine Months Ended September 30,
                                              2009                     2008
                                                       (in thousands)

   Cash flows from operating activities   $         392         $            4,583
   Purchases of property and equipment             (804 )                   (1,442 )

   Free cash flow (non-GAAP)              $        (412 )       $            3,141

Our operating activities provided net cash in the amount of $392,000 for the nine months ended September 30, 2009 reflecting a net loss of $3.3 million, which was offset by non-cash charges and changes in working capital of $2.9 million consisting primarily of (a) depreciation expense of $1.9 million,
(b) a decrease in accounts receivable, prepaid expenses and other assets of $587,000, primarily from the timing of receipts from our clients, and (c) an increase in accrued expenses and accounts payable of $249,000 due to the timing of the payments. Free cash flow in each of the nine-month periods presented reflects, in addition to the factors driving cash flow from operating activities, our purchases of property and equipment, which consists primarily of computer equipment and software. Results of Operations
The following table sets forth selected statements of operations data for the three and nine months ended September 30, 2009 and 2008 indicated as percentages of revenues.

                                                          Three Months Ended September 30,                   Nine Months Ended September 30,
                                                          2009                       2008                    2009                       2008
Statement of Operations Data:
Revenues                                                       100.0 %                    100.0 %                 100.0 %                    100.0 %
Cost of revenues                                                40.2                       39.1                    39.7                       38.6

Gross margin                                                    59.8                       60.9                    60.3                       61.4
Operating expenses:
Research and development                                        13.6                       12.1                    14.2                       11.8
Sales and marketing                                             35.4                       43.9                    36.8                       41.5
General and administrative                                      17.5                       19.3                    20.4                       24.4
Impairment of goodwill                                           0.0                        2.0                     0.4                        0.6

Total operating expenses                                        66.5                       77.3                    71.8                       78.3

Operating loss                                                  (6.7 )                    (16.4 )                 (11.5 )                    (16.9 )
Total other income                                               0.1                        2.2                     0.3                       16.6

Net loss                                                        (6.6 )%                   (14.2 )%                (11.2 )%                    (0.3 )%


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Comparison of Three Months Ended September 30, 2009 and 2008

Revenues

                            Three Months Ended September 30,                       Quarter-to-
                           2009                           2008                   Quarter Change
                             Percentage of                  Percentage of                Percentage
                 Amount        Revenues         Amount        Revenues        Amount       Change
                                              (dollars in thousands)

    Revenues   $ 10,457             100.0 %   $ 10,613             100.0 %   $ (156 )        (1.5 )%

The $156,000 decline in revenues for the three months ended September 30, 2009 as compared to the same period in 2008 reflected a decrease of $903,000 in revenues from clients from which we derived revenue in both periods. This decreased revenue was mainly due to lower calling volume primarily in the collections industry, and was partially offset by an increase of $747,000 in revenues from new clients.
Cost of Revenues and Gross Profit

                                                Three Months Ended September 30,                                    Quarter-to-
                                           2009                                   2008                            Quarter Change
                                               Percentage of                          Percentage of                         Percentage
                               Amount             Revenues            Amount             Revenues            Amount           Change
                                                                         (dollars in thousands)

Cost of revenues             $  4,202                  40.2 %        $ 4,155                  39.1 %        $   47                1.1 %
Gross profit                    6,255                  59.8            6,458                  60.9            (203 )             (3.1 )

The $47,000 increase in cost of revenues for the three months ended September 30, 2009 as compared to the same period in 2008 reflected a $518,000 increase in telephony expense, as well as increased personnel and other administrative related costs of $79,000 and support and maintenance fees of $39,000. These increases were partially offset by a $426,000 decrease in telephony expense related to lower delivery and circuit costs and a $214,000 decrease in depreciation expense due to a lower depreciable base of our property and equipment infrastructure. The decrease in gross margin for the three months ended September 30, 2009 as compared to the same period in 2008 reflected lower price structure agreements entered into with some of our clients. Operating Expenses

                                                   Three Months Ended September 30,                                    Quarter-to-
                                              2009                                    2008                            Quarter Change
                                                   Percentage of                         Percentage of                          Percentage
                                 Amount              Revenues            Amount            Revenues             Amount            Change
                                                                          (dollars in thousands)

Research and development        $   1,420                    13.6 %      $ 1,283                   12.1 %      $    137                10.7 %
Sales and marketing                 3,704                    35.4          4,659                   43.9            (955 )             (20.5 )
General and administrative          1,831                    17.5          2,050                   19.3            (219 )             (10.7 )
Impairment of goodwill                  -                     0.0            208                    2.0            (208 )            (100.0 )

Total operating expenses        $   6,955                    66.5 %      $ 8,200                   77.3 %      $ (1,245 )             (15.2 )%

Research and Development. The $137,000 increase in research and development expenses for the three months ended September 30, 2009 as compared to the same period in 2008 was primarily attributable to a $68,000 increase in personnel related costs, as well as a $67,000 increase in outside consulting service fees and temporary help.
Sales and Marketing. The $955,000 decrease in sales and marketing expenses for the three months ended September 30, 2009 as compared to the same period in 2008 resulted primarily from a $567,000 decrease in employee compensation costs, a $226,000 decrease in travel and entertainment costs, and a $104,000 decrease in recruiting fees primarily as a result of fewer sales and marketing personnel. General and Administrative. The $219,000 decrease in general and administrative expenses for the three months ended September 30, 2009 as compared to the same period in 2008 consisted principally of a $108,000 decrease in recruiting costs, a $54,000 decrease in outside consulting fees, as well as a $37,000 decrease in personnel related costs.


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Impairment of Goodwill. The $208,000 decrease in the impairment of goodwill for the three months ended September 30, 2009 as compared to the same period in 2008 was due to a $208,000 charge that resulted from our determination that an impairment of the carrying value of our goodwill had occurred during the third quarter of 2008.
Operating Loss and Other Income

                                               Three Months Ended September 30,                                     Quarter-to-
                                         2009                                    2008                             Quarter Change
                                             Percentage of                           Percentage of                          Percentage
                             Amount            Revenues              Amount            Revenues             Amount            Change
                                                                      (dollars in thousands)

Operating loss              $   (700 )                 (6.7 )%      $ (1,742 )                (16.4 )%      $ 1,042                59.8 %
Other income:
Interest income                   11                    0.1              233                    2.2            (222 )             (95.3 )

Total other income                11                    0.1              233                    2.2            (222 )             (95.3 )

Net loss                    $   (689 )                 (6.6 )%      $ (1,509 )                (14.2 )%      $   820                54.3 %

The $222,000 decrease in total other income for the three months ended September 30, 2009 as compared to the same period in 2008 resulted from a decrease in interest income due to a decline in the interest rates on the funds in which we invested our cash balance.
Comparison of Nine Months Ended September 30, 2009 and 2008

Revenues

                            Nine Months Ended September 30,                        Nine Month
                          2009                           2008                     Period Change
                            Percentage of                  Percentage of                  Percentage
                Amount        Revenues         Amount        Revenues         Amount        Change
                                              (dollars in thousands)

   Revenues   $ 29,574             100.0 %   $ 32,556             100.0 %   $ (2,982 )        (9.2 )%

The $3.0 million decline in revenues for the nine months ended September 30, 2009 as compared to the same period in 2008 reflected a decrease of $4.6 million in revenues from clients from which we derived revenue in both periods. This decreased revenue was due to lower calling volume in the collections industry, and was partially offset by an increase of $1.6 million in revenues from new clients.
Cost of Revenues and Gross Profit

                                                 Nine Months Ended September 30,                                      Nine Month
                                           2009                                    2008                              Period Change
                                               Percentage of                           Percentage of                           Percentage
                               Amount             Revenues             Amount             Revenues             Amount            Change
                                                                        (dollars in thousands)

Cost of revenues             $ 11,740                  39.7 %        $ 12,555                  38.6 %        $   (815 )             (6.5 )%
Gross profit                   17,834                  60.3            20,001                  61.4            (2,167 )            (10.8 )

The $815,000 decrease in cost of revenues for the nine months ended September 30, 2009 as compared to the same period in 2008 consisted primarily of a $759,000 decrease in telephony expense related to lower client usage, a $615,000 decrease in depreciation expense due to a lower depreciable base of our property and equipment infrastructure, and a $949,000 decrease in delivery and circuit costs. These decreases were partially offset by an increase in text messaging and other channel delivery costs of $1.1 million, an increase in payroll expense of $208,000 due to a larger number of billable client management projects worked on during the current quarter, and a $125,000 increase in support and maintenance fees. The decrease in gross margin for the nine months ended September 30, 2009 as compared to the same period in 2008 reflected lower price structure agreements entered into with some of our clients.


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Operating Expenses

                                                    Nine Months Ended September 30,                                    Nine Month-
                                              2009                                   2008                             Period Change
                                                  Percentage of                          Percentage of                          Percentage
                                 Amount             Revenues             Amount            Revenues             Amount            Change
                                                                          (dollars in thousands)
Research and development        $   4,186                   14.2 %      $  3,834                   11.8 %      $    352                 9.2 %
Sales and marketing                10,875                   36.8          13,500                   41.5          (2,625 )             (19.4 )
General and administrative          6,045                   20.4           7,969                   24.4          (1,924 )             (24.1 )
Impairment of goodwill                121                    0.4             208                    0.6             (87 )             (41.8 )

Total operating expenses        $  21,227                   71.8 %      $ 25,511                   78.3 %      $ (4,284 )             (16.8 )%

Research and Development. The $352,000 increase in research and development expenses for the nine months ended September 30, 2009 as compared to the same period in 2008 was primarily attributable to a $210,000 increase in personnel related costs, as well as a $112,000 increase in outside consulting service fees and temporary help.
Sales and Marketing. The $2.6 million decrease in sales and marketing expenses for the nine months ended September 30, 2009 as compared to the same period in 2008 resulted primarily from a $1.6 million decrease in employee compensation costs, a $750,000 decrease in travel and entertainments costs, and a $141,000 decrease in recruiting fees primarily as a result of fewer sales and marketing personnel.
General and Administrative. The $1.9 million decrease in general and administrative expenses for the nine months ended September 30, 2009 as compared to the same period in 2008 consisted principally of $1.9 million decrease in legal fees incurred in conjunction with our lawsuit against URS during the second quarter of 2008. Additionally, outside consulting services fees decreased $201,000, recruiting costs decreased $110,000, and outside professional services fees decreased $90,000. This was partially offset by an increase in employee compensation costs of $393,000 primarily as a result of executive separation pay due to the resignation of our president and chief executive officer during the second quarter of 2009.
Impairment of Goodwill. The $87,000 decrease in the impairment of goodwill for the nine months ended September 30, 2009 as compared to the same period in 2008 resulting from fewer quarterly impairment related charges on our goodwill balance during the first nine months of 2009 than during that same period in 2008.
Operating Loss and Other Income

                                                 Nine Months Ended September 30,                                      Nine Month
                                          2009                                    2008                              Period Change
                                              Percentage of                           Percentage of                           Percentage
                              Amount            Revenues              Amount            Revenues              Amount            Change
                                                                         (dollars in thousands)

Operating loss               $ (3,393 )                (11.5 )%      $ (5,510 )                (16.9 )%      $  2,117                38.4 %
Other income:
Interest income                    66                    0.3              798                    2.5             (732 )             (91.7 )
Gain on litigation
settlement                          -                      -            4,600                   14.1           (4,600 )            (100.0 )

Total other income                 66                    0.3            5,398                   16.6           (5,332 )             (98.8 )

Net loss                     $ (3,327 )                (11.2 )%      $   (112 )                 (0.3 )%      $ (3,215 )                 *

* Not Meaningful

The $5.3 million decrease in other income for the nine months ended September 30, 2009 as compared to the same period in 2008 resulted from $4.6 million received in connection with the settlement of our lawsuit with URS during the second quarter of 2008, as well as a decrease in interest income of $732,000 due to a decline in the interest rates on the funds in which we invested our cash balance.
Liquidity and Capital Resources
Resources
Since our inception, we have funded our operations with proceeds from issuances of preferred stock, borrowings under credit facilities, proceeds from our initial public offering in November 2007 and, more recently, cash flow from operations.
We believe our existing cash and cash equivalents and our cash flow from operating activities will be sufficient to meet our anticipated cash needs for at least the next twelve months. Our future working capital requirements will depend on many factors, including the rates of our revenue growth, our introduction of new features and complementary services for our on-demand services, and our expansion of research and development and sales and marketing activities. To the extent our cash and cash equivalents are insufficient to fund our future activities; we may need to raise additional funds through bank credit arrangements or public or private equity or debt financings. We also may need to raise additional funds in the event we determine in the future to effect one or more


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acquisitions of businesses, technologies and products. If additional funding is required, we may not be able to obtain bank credit arrangements or to effect an equity or debt financing on terms acceptable to us or at all. Credit Facility Borrowings
On November 2, 2009, we entered into a credit facility with Silicon Valley Bank that provides a working capital line of credit for up to the lesser of (a) $1.5 million or (b) 80% of eligible accounts receivable, subject to specified adjustments. This credit facility will expire by its terms on November 1, 2010. As of September 30, 2009, we had utilized $426,000 in connection with our predecessor credit facility and were in compliance with all covenants set forth in the predecessor credit facility.
Operating Cash Flow
For a discussion of our cash flow from operating activities, see "- Additional Key Measures of Financial Performance."
Working Capital
The following table sets forth selected working capital information:

. . .

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