eLoyalty Earnings Conference Call (Q3 2009)  Today's Calls

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Call Details eLoyalty Earnings Conference Call (Q3 2009) Wed, Nov 4, 2009, 5:00 pm Eastern Listen to the archived event audio About eLoyalty (NasdaqGM:ELOY) eLoyalty Corporation offers consulting and managed services. The company operates in two segments, the Behavioral Analytics Service and Integrated Contact Solutions/CRM. The Behavioral Analytics Service segment focuses on solutions that improve the reliability of call recording, and apply human behavioral modeling to analyze and improve customer interactions, as well as provides marketing application hosting and email fulfillment services. The Integrated Contact Solutions/CRM segment focuses on helping clients realize the benefits of transitioning their contact centers to a single network infrastructure from the traditional two-network model, which include voice network and data network. It also involves in operational consulting and integrating or building a system for the client, as well as provides remote application support services. In addition, this segment engages in the resale of third-party software and hardware. The company serves customers through direct contractual relationships in the United States, Canada, Europe, and Australia. eLoyalty Corporation was founded in 1994 and is based in Lake Forest, Illinois. More Info: Quote | Chart | News | Profile | Reports | Research | SEC | Msgs | Insider | Analyst Ratings