KANA Software Conference Call to Discuss Expanded Global Strategic Alliance with IBM  Today's Calls

Visit the TF Network Sites· Corporate IR Center · Institutional Investor Center · Individual Investor Center Download Plug-In Real Player 8 Basic Windows Media Player Other Conference Calls Other Mar 17 Calls Today's Calls

Call Details KANA Software Conference Call to Discuss Expanded Global Strategic Alliance with IBM Mon, Mar 17, 2008, 4:30 pm Eastern Listen to the archived event audio About KANA Software (OTC BB:KANA.OB) Other Calls  Kana Software, Inc. engages in the development, marketing, and support of customer communications software products. The company’s applications are designed to integrate with enterprise software and legacy systems; and provide customers with capabilities for personalization, customer profile management, inquiry management, business rules, knowledge management, and extranet workflow. It uses data modeling to make data located in external systems available in the company’s application without requiring the data to be moved or replicated. The company’s applications are built on a single Web-architected platform, the Enterprise Application Framework. Its solutions include KANA IQ, a self-service application along with an assisted-service solution for contact center agents to locate the information; and KANA Response, an email management system that enables agent-assisted service with automated email, Web, and instant messaging request management. The company also offers KANA ResponseIQ, an integrated combination of KANA IQ and KANA Response, which enables companies to manage email responses to customer inquiries by accessing a common knowledge base that routes requests through appropriate communications channels; and KANA Contact Center, a multi-channel customer service application for contact centers that provides request management, solution publishing, self-service capabilities, and extranet workflow. It also offers its applications on a hosted basis, through the Enterprise OnDemand service for customer service operations. The company sells its products primarily in North America, Europe, and Asia. It serves communications, government/education, transportation/hospitality, and retail industries. Kana Software has strategic relationships with Accenture and International Business Machines Business Consulting Services. Kana Software, Inc. was founded in 1996 and is headquartered in Menlo Park, California with additional offices in Japan, the United States, and Europe. More Info: Quote | Profile | Reports | Research | SEC | Insider | Financials | Analyst Ratings