| ICT Group, Inc. provides outsourced customer management and business process outsourcing (BPO) solutions worldwide. It offers customer care/retention, cross-selling/upselling, technical support, database marketing, data entry/management, voice analytics, scanning and imaging, e-mail response management, remittance processing, collections, and other back-office business processing services. The company also provides a suite of customer relationship management technologies, including interactive voice response and advanced speech recognition, outbound alert notification/messaging, automatic call distribution voice processing, Voice over Internet Protocol, contact management, automated e-mail management and processing, and Web self-help, for the delivery of customer care across various channels. ICT Group primarily serves financial, insurance, IT/communications, healthcare, pharmaceutical, government, energy, and consumer industries. It operates in the United States, Canada, Europe, Australia, Latin America, India, and the Philippines. The company was founded in 1983 and is headquartered in Newtown, Pennsylvania. |