SupportSoft Earnings Conference Call (Q1 2008)  Today's Calls

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Call Details SupportSoft Earnings Conference Call (Q1 2008) Mon, May 5, 2008, 4:30 pm Eastern Listen to the archived event audio About SupportSoft (NasdaqGS:SPRT) SupportSoft, Inc. provides software and services that automate the resolution of technology problems primarily in the Americas and Europe. It provides Desktop Agent that identifies, diagnoses, and corrects potential problems; Intelligent Assistance Suite to provide technical support representatives; Knowledge Center to automate creation, publication, and management of knowledge-based content; RequestAssist to manage the lifecycle of request management; RemoteAssist to enable analysts to take control of a user’s computer; LiveAssist to provide call center organizations and IT help desks with a set of chat capabilities; EmailAssist to offer call center organizations and IT help desks with tools to support e-mail support channels; and AnalystAssist to provide call center organizations and IT help desks with a set of diagnostic and problem resolution tools to solve technical problems. The company also offers SmartAccess that enables broadband providers to add new subscribers and activate additional services in a seamless and automated manner through self-installation or technician-directed installation; ServiceGateway; ServiceVerify to automatically verify the installation, activation, and ongoing operations of high-speed data, IPTV, and VoIP services; and Service Automation Suite for Video. In addition, the company provides Premium Protection, Comprehensive Problem Resolution, System TuneUp, Virus and Spyware Removal, Security Audit, Network Set-Up and Troubleshooting, Wireless Security Set-Up, Printer Set-Up and Troubleshooting, Digital Camera Training and Set-Up, MP3 Player Training and Set-Up, and Google Apps Set-Up and Migration services. Further, it offers enterprise implementation services, including project planning and management, design and implementation, education, customer support, and strategic services; and technology support to consumers over the phone and the Internet. The company was founded in 1997 and is headquartered in Redwood City, California. More Info: Quote | Chart | News | Profile | Reports | Research | SEC | Msgs | Insider | Financials | Analyst Ratings