| | Call Details | Salesforce.com, Inc. Earnings Conference Call (Q1 2009) Wed,
May 21, 2008, 5:00 pm Eastern
| | About Salesforce.com, Inc.
(NYSE:CRM) |
| | salesforce.com, inc. provides on-demand customer relationship management (CRM) services to businesses and industries worldwide. Its services enable customers and subscribers to systematically record, store, analyze, and act upon business data, as well as help businesses manage customer accounts, track sales leads, evaluate marketing campaigns, and provide post-sales service. The companys Force.com platform allows customers and partners to customize and integrate Salesforce CRM applications or build new on-demand applications. salesforce.com, inc. also offers the AppExchange, an online directory for on-demand applications, where customers can browse, test-drive, and install applications. The companys CRM services primarily focus on sales force automation, partner relationship management, marketing automation, and customer service and support automation. Its sales force automation service helps companies to establish a system and process for recording, tracking, and sharing information about sales opportunities, sales leads, sales forecasts, the sales process, and closed business, as well as managing sales territories. The companys partner relationship management service provides channel managers with visibility into their companys sales pipeline for direct and indirect channels. Its marketing automation service enables companies to manage marketing campaigns. The companys customer service and support automation service allows companies to interact with their existing customers for various service and support needs, such as requests for repairs, advice about products and services, complaints about faulty goods, and the need for additional goods and services. In addition, salesforce.com, inc. offers consulting and implementation, and training services. The company was founded in 1999 and is based in San Francisco, California. |
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